Supporting Documentation - Number of supplier complaint reviews completed within 120 working days as per legislative requirements

The Office of the Procurement Ombud (OPO) receives complaints related to procurement activity with the Government of Canada. The information in this dataset records the number of complaints that were reviewed within the mandated 120 working days.

General Notes

Total-Complaints-Received_Nombre-total-de-plaintes-reçues may not match the sum of the other columns as there are some complaints that may be cancelled, withdrawn, in progress, etc.

To calculate the DRR indicator "Percentage of supplier complaint reviews completed within 120 working days as per legislative requirements":

1. Add the value for Reviews-of-Complaints-Completed-Within-120-Days_Examens-des-plaintes-terminés-dans-120-jours to the value for Reviews-of-Complaints-Completed-Outside-120-Days_Examens-des-plaintes-terminés-dehors-120-jours, with the appropriate fiscal year specified in the Fiscal-Year_Année-Fiscale column.
2. Divide the value for Reviews-of-Complaints-Completed-Within-120-Days_Examens-des-plaintes-terminés-dans-120-jours, with the appropriate fiscal year specified in the Fiscal-Year_Année-Fiscale column, by the result of step 1.
3. Multiply the resulting decimal value by 100 to turn it into a percentage.

Related Links

• Open Government Portal
• The Office of the Procurement Ombud
• Departmental Results Report
• Infographic for Public Services and Procurement Canada