Supporting Documentation - Number of supplier complaint reviews completed within 120 working days as per legislative requirements

The Office of the Procurement Ombud (OPO) receives complaints related to procurement activity with the Government of Canada. The information in this dataset records the number of complaints that were reviewed within the mandated 120 working days.

To calculate the DRR indicator “Percentage of supplier complaint reviews completed within 120 working days as per legislative requirements”:

1. Subtract the value for Complaints-Outside-OPO-Mandate_Plaintes-hors-mandat-BOA from the value for Total-Complaints-Received_Nombre-total-de-plaintes-reçues, with the appropriate fiscal year specified in the Fiscal-Year-Année-Fiscale column.
2. Divide the value for Reviews-of-Complaints-Completed-Within-120-Days_Examens-des-plaintes-terminés-dans-120-jours, with the appropriate fiscal year specified in the Fiscal-Year-Année-Fiscale column, by the result of the subtraction in step 1.
3. Multiply the resulting decimal value by 100 to turn it into a percentage.

Related Links

• Open Government Portal
• The Office of the Procurement Ombud
• Departmental Results Report
• Infographic for Public Services and Procurement Canada