Supporting Documentation: Client satisfaction with Public Services and Procurement Canada procurement services


Each month, a sampling of clients is assessed to determine their satisfaction with the procurement service they received; these include client assessments of recently issued contracts above $5,000.00 in value. Approximately 200 clients are surveyed on a monthly basis, randomly selected and proportioned by Sector in order to achieve a representative sample. The survey respondents are the technical authority from each randomly selected survey. Based on the responses received, the results represent the percentage of respondents who stated they were satisfied or very satisfied with the procurement services provided on the specific procurement they were being assessed on.

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