Supporting Documentation: Percentage of pension payments processed that are accurate and on time


The percentage is generated manually using statistical data obtained from the Pension Centre's Case Management Tool (Siebel PSSA Analytics). The number of payments processed within the target versus total payments processed.


Payments defined as follows: Initial Payments to Annuitants, Initial Payments to Survivors, Pension Benefit Division Payments, Supplementary Death Benefit Payments, Transfer Value Payments, Pension Transfer Out Payments, and Return of Contribution Payments.

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