Supporting Documentation: Cheque Redemption Control Directorate's Call Center Statistics

The following table outlines commonly used transaction types.
Queue-Name-ENG_Nom-de-file-d'attente-ENG English description
Beneficiaries Line for beneficiaries who need help completing forms received following an investigation into their payment
Department Line intended for departments primarily to obtain the status of a payment or proof of receipt of the payment (front-back copy of a check or confirmation of payment by direct deposit)
Financial institutions Line for financial institutions for check validation
General General line for the building, few calls enter this queue, especially for local calls
Info RG Foreign A toll-free line for Canadians living abroad who are recipients of payment from the Government of Canada, for all matters relating to the Receiver General for Canada, but primarily for direct deposit.
Info RG Line for Canadian citizens on all matters relating to the Receiver General for Canada, but mainly with respect to direct deposit
Investigations and recovery Line for beneficiaries, departments and financial institutions about an ongoing investigation on a Receiver General for Canada payment
Debt recovery Line for debt recovery following the submission of recovery letters for the Public Service Pension Center

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